There are two key user assessment metrics at Parcl: rating and Parcl points. User rating is an average of all rating points (stars) the user received for all completed orders. Shoppers are rated by the forwarders who delivered their packages. Parcl points are points that each user receives or loses for specific actions (or failure to act) on the website.
While you can earn a high rating through your proactive and responsible approach to order processing, Parcl points are earned in a different way. You get them by meeting specific service requirements and thoroughly following the required steps during order processing.
The table below shows how many points you can earn for specific actions.
|You successfully registered at Parcl||10|
|You confirmed your email address||10|
|You uploaded an ID copy||20|
|You uploaded a profile picture||10|
|You provided your shipping address||20|
|You created your first order||20|
|You accepted your first offer||20|
|You made your first payment||30|
|Order successfully completed||30|
|You received a 5 star rating from the forwarder||70|
|You received a 4+ star rating from the forwarder||50|
|You received a 3+ star rating from the forwarder||20|
|You received a 2+ star rating from the forwarder||10|
|You left a review for your forwarder||10|
|You rated your forwarder||10|
|You paid for your order||20|
|You did not accept or decline the forwarder’s offer||-10|
|You did not pay for your order, deal canceled||-20|
|You didn’t leave a review for your forwarder within 2 weeks of receiving the package||-20|
|You failed to follow the required steps||-10|