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PayPal Protection for Forwarders

Security and peace of mind are extremely important in online business, so PayPal created a Seller Protection program to help guard merchants from losing money. All Parcl forwarders are considered Merchants in PayPal terms.

To be eligible for PayPal’s Seller Protection, you must ship the item to the shipping address specified on the transaction details page in your PayPal account. If the shopper has you ship the item to an address different from the one listed on the transaction details page, and they later open a dispute, you will not be eligible for PayPal’s Seller Protection. This situation may cause the most damage if the shopper is intentionally committing fraud.

Fraud example:
  1. You ship the package to the address your shopper specified on Parcl.
  2. Shopper’s PayPal shipping address is different.
  3. Shopper receives the package, but opens an ‘Item not received’ dispute with PayPal.
  4. PayPal checks the shipping documents you provide and finds that you shipped to a different address from what they see in the shopper’s account. PayPal refunds the money to the shopper.
  5. Shopper gets their items for free, you lose money.

For security reasons, we recommend that you check to make sure the shopper’s Parcl and PayPal addresses match, because if they are different and you ship to the address specified on Parcl.com, you won’t be eligible for the Seller Protection program should the shopper file a claim.

It is the shopper's sole responsibility to ensure that their shipping address sent with their PayPal payment is correct and completely matches the required addressing syntax for their country. The forwarder is not responsible for misdirected mail sent to the address provided with the shopper's PayPal payment.

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