Rating and Parcl points

There are two key user assessment metrics at Parcl: rating and Parcl points. User rating is an average of all rating points (stars) the user received for all completed orders. Forwarders are rated by their shoppers, who base their rating on 3 key factors: the likelihood of recommending the forwarder to other shoppers, order processing speed, and price. Parcl points are points that each user receives or loses for specific actions (or failure to act) on the website.

While you can earn a high rating through your proactive and responsible approach to order processing, Parcl points are earned in a different way. You get them by meeting specific service requirements and thoroughly following the required steps during order processing. The table below shows how many points you can earn for specific actions.

Action Points
You successfully registered at Parcl 10
You confirmed your email address 10
You uploaded an ID 20
You uploaded a profile picture 10
You specified your shipping location 10
You provided your payment information 20
You specified shipping methods 10
You specified additional services 10
You made your first delivery offer 20
You got your first order 20
You shipped your first order 30
Order successfully completed 20
You received a 5 star rating from the shopper 80
You received a 4+ star rating from the shopper 60
You received a 3+ star rating from the shopper 40
You received a 2+ star rating from the shopper 20
You left a review for your shopper 10
You rated your shopper 10
You have successfully added a product to the Parcl Store 5
You did not make an offer or decline a delivery request on time -5
You failed to deliver a package -50
You failed to follow the required steps -10
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