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2016-03-02 13:18:41

Request Page Update: Shoppers now need to mention a reason when declining an offer

Here is another example of how your feedback helps us improve. Several weeks ago we received a message from one of our forwarders, who was complaining that shoppers either declined their offers or ignored them. We do understand how frustrating it can be for anyone who puts their time and effort into something. We decided to find out what prevents shoppers from accepting forwarder offers. To do that, we developed a mechanism that requires every shopper to specify a reason for declining an offer.

Now every time a shopper clicks on ‘Decline this offer’, they will be asked to choose one of the following reasons from a drop-down menu:

- I need to edit my request
- I found another way to get my package
- Shipping cost is too high
- Additional services are too expensive
- I want to cancel this request
- Other

Once a shopper selects a suitable reason and clicks on ‘OK’, the offer will be declined and the forwarder will receive a notification with the specified reason. This will help forwarders improve their offers if they want to be competitive and process more orders.

We’re doing our best to make Parcl work great for everyone. If you have any ideas or suggestions on how to improve order processing, or you noticed that something doesn’t work the way it should, please share your thoughts with us at partners@parcl.com, our Twitter page (https://twitter.com/ParclDelivers) or our Facebook page (https://www.facebook.com/ParclDelivers). We are always happy to hear from you!
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