Service Update: Quota mechanism implemented
When we were designing the mechanism at the heart of Parcl, we didn’t think of introducing any limitations for our users. We thought that anyone should be free to process as many orders as they want. But when Parcl became popular to the point that there were dozens of new user accounts and delivery requests created every day, we faced a very interesting trend: shoppers tended to send their requests to a small group of forwarders. As a result, these top forwarders could be processing from 50 to 200 orders, whereas other active forwarders didn’t get any delivery requests at all. This in turn led to a situation when many requests were simply abandoned, because the forwarders couldn’t physically process all of them.
After a few brainstorming sessions we believe we found a solution that might just work. We decided to limit the number of orders that each forwarder could be processing at any given moment. On the one hand, this helps forwarders to better control their workload and process orders quickly and efficiently. On the other hand, this system allows for better distribution of requests between registered forwarders.
The quota mechanism is pretty simple: when a shopper and a forwarder strike a deal, one slot of the forwarder’s quota gets occupied. Every time a forwarder ships a package, they get a slot open for a new order. Every successfully delivered package gives the forwarder bonus slots available for a limited period of time.
To help our users get used to the new system we added pop-up tips and notifications on the request page and in each forwarder’s description. You may find out more about the key principles and advantages of the quota system here: https://www.parcl.com/faq/slots.
We are currently analyzing how the quota mechanism affects order processing. If you have any ideas or suggestions on how to improve order processing, or you noticed that something doesn’t work the way it should, please share your thoughts with us at firstname.lastname@example.org, our Twitter page (https://twitter.com/ParclDelivers) or our Facebook page (https://www.facebook.com/ParclDelivers). We are always happy to hear from you!