Our recent research showed that quite often forwarders ignore private delivery requests sent to them by shoppers. The reasons for that may vary: sometimes forwarders don’t feel like shipping particular items; the items ordered may be too cheap or too expensive; or the forwarder simply may not have noticed the new request. To help forwarders manage and react to new requests from shoppers, we added a ‘Pending delivery requests’ link to the ‘My account’ menu section. This link opens the list of private requests received by the forwarder.
If you have been with us from the very beginning, you probably know that one of our key values has always been communication and timely feedback. Almost every new website feature is in one way or another related to improving the communication process. We hope our work helps Parcl users enjoy the international package forwarding process. If you feel like sharing some thoughts about Parcl and package forwarding or you’d like to support us, please contact us at firstname.lastname@example.org, our Twitter page or our Facebook page.