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2016-12-15 20:30:32

Parcl Website Update: Request Form Redesigned

We’ve already mentioned how important the delivery request creation form is to our service. A properly completed request form guarantees delivery offers from forwarders. We looked at the form from the shopper’s perspective, analyzed our observations and found a few bottlenecks that made some users abandon the form and leave the Parcl website. We found some features in the form that could be improved and our team went to work on them. A few days ago, the new and improved request creation page was rolled out.

 

Here are the changes you should notice:

 
  • errors are now displayed right under the fields they refer to (in the previous version of the form they were all displayed together at the top of the page);

  • a validation progress icon added to the most important fields;

  • every step has a link to the Request Form Completion Guide with relevant examples and tips;

  • the sections that used to cause the most confusion (such as the product URL and product name) are now easier to complete with hints and examples;

  • the matching forwarders block has been redesigned and animated,

  • a ‘Select recommended services’ option added to Step 4.

 

The new form was carefully tested and is now being analyzed statistically. We believe Parcl users will find these new features useful. If you have any other ideas on how to improve Parcl, please share your thoughts with us at partners@parcl.com, on our Twitter page or our Facebook page.

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